BPO Training

BPO Training

BPO Training at Eminent Minds is an employability-focused, working towards bridging the gap in expectations in the education sector. Through innovative learning methods and technology, we strive to help corporates and students match expectations with solutions. In this course, we'll offer students a brief introduction to the responsibilities of a call center agent, whether you work from home, a customer service department, or an independently based call center.

A Revolutionary Curriculum
  • The Importance of Customer Service
  • Telephone Etiquette
  • Mastering Communication Skills
  • Providing Excellence in Phone Service
  • Dealing with Difficult Customers
  • Dealing with Customers through Writing
  • Dealing with Diversity
  • Call Center Scenarios
  • CRS Technologies
  • Setting Call Center Standards
  • Managing Your Customer Call Center Service Position

Eminent Minds offer Data Entry / Data Processing Services like:
  • Data Conversion Services
  • Web Research Services
  • Back Office Services, Data processing
  • Form Filling
  • Image Data Entry
  • Legal Data Entry
  • Image Decoding
  • Data Capture & Collection

The Business Process Outsourcing is defined as the process of handling business activities on behalf of your company or business by hiring another company.


Our BPO Services include:
  • IT Help Desk
  • Human Resource Services
  • Data Processing and Management
  • Back office services
  • Reporting & Business Analysis
  • Bookkeeping
  • Marketing & branding
  • Call Centre

Our Clients